2012-01-31. About Lost Packages

Recently, a package I sent to the Republic of South Africa was lost; it contained two whistles. I sent the customer two replacement whistles for free. Last year, another package I sent to Rome was lost, and it contained 3 whistles, one for each type. I sent another package, which was lost (or stolen) again. Once again, I made three replacement whistles for free, which eventually arrived.

I'm afraid I can no longer afford to make whistles twice or three times, and run the risk of losing them anyway.

After extensive research, I have given up on finding a reasonably cheap and reliable delivery service. Poste Italiane's International Fast Delivery service (Paccocelere Internazionale) is often more expensive than the whistles I should deliver. Other commercial delivery services are even more expensive.

The only option I have is sending packages using the Priority Delivery service (Posta Prioritaria). Unfortunately, there's no guaranty that the package will be actually delivered; further, the package cannot be traced. Therefore, I have decided that:

When you place an order, please be aware that there's a little chance that your package could be lost - and it's a risk that you take.

In other words: if your package is lost, I will not replace it for free. Sorry about that.

To increase the chance of actually receiving your package, I suggest that you provide a "real" delivery address (i.e. your home address, not a P.O. box); also, military addresses are discouraged.

Sorry about that, really!